HELPDESK ADMINISTRATOR

 

An exciting career opportunity currently exists within OPTRON for a Helpdesk Administrator at our Head Office in Centurion. The successful candidate will report to the Helpdesk Manager.

 

DUTIES INCLUDE:

-  Effectively & efficiently uphold customer support desk processes, conducive to quality service delivery.

-  Provide walk-in sales support to customers.

-  Pro-actively create customer awareness for value-adding services.

-  Act as contact point for technical support required by customers.

-  Coordinate / administer training support to customers.

-  Co-update / sustain the updating of CRM data base.

-  Take co-ownership for the annual customer satisfaction survey, as well as for all value added services offered.

-  At all times uphold and promote Optron's corporate culture in pursuit of excellence.

 

REQUIRED SKILLS, KNOWLEDGE AND ATTRIBUTES:

-  Relevant tertiary qualification

-  3 years plus experience in relevant sales environment

-  Selling best practices; Presentation skills; IT proficiency; Communication skills; Self-management; Creative thinking.

-  Ability to effectively liaise with customers/members of the business community & do presentations.

-  Reasoning ability.

-  Accountability / Integrity.

-  Understanding market developments

-  As required to successfully perform the essential functions of the job.

 

REMUNERATION PACKAGE:    Market related remuneration and benefits


Should you be interested in this opportunity and meet the minimum requirements, please submit a detailed CV to e-mail: HR@optron.com before 18 December 2017.


Note: In accordance with the company's Employment Equity Policy, preference will be given to Employment Equity candidates.


 

Optron

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