MGIS Support Options
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A Full Range of Support Options to Keep You Productive

We understand the importance of minimizing downtime in your daily operations. Trimble offers a complete range of support options to keep you working. The full range of support options is set out below:

Technical Support Options

Online resources

If you need support, we suggest you first look at the website. Free, comprehensive online support is provided for every Trimble Mapping & GIS product, and the website is constantly updated. Go to and click on the Support tab at the top, then select your product. Start with the FAQs (Frequently Asked Questions) for your product.

Dealer support

If you can't find the information you need on the Trimble website, or you require more help, please contact Optron. The dealers in Trimble's worldwide network are responsible for the support of Trimble products both at time of purchase and at any time subsequently.

Extended Hardware Warranty & Software Maintenance Options

There's enough day-to-day stress in your industry without worrying about unpredictable hardware repairs and software upgrade expenses. That's why you owe it to yourself—and your bottom line—to explore and consider Mapping & GIS Extended Hardware Warranty and Software Maintenance options.

  • Extended Hardware Warranties are factory-backed warranties flexible enough to meet the demands of any business or government agency. And, it’s simple—it begins when your Standard Factory Warranty ends. To find out more please contact Optron.
  • Extended Software Maintenance gives you the ability to always have up-to-date software. The software maintenance extension covers the following software—GPS Pathfinder® Office software, Trimble® GPS Analyst™ extension for ESRI ArcGIS software, and TerraSync™ field software. Please contact Optron to purchase a software maintenance agreement.
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