Complete Hosted Solution for Effective Management of Municipal Issues
Municipalities are accountable to their citizens to provide dependable, well maintained infrastructure and services. City officials are tasked with identifying, managing, resolving and documenting issues¯from potholes to broken streetlights, graffiti to pest infestation, to illegal dumping of refuse on city streets.
The Trimble® Municipal Reporter™ system is a complete and easy-to-deploy electronic replacement for the traditional paper-based forms and checklists in use by many municipalities today. As a hosted and wireless solution, the Municipal Reporter system requires no IT infrastructure, is scalable to easily manage field workforces of any size, and offers a low-cost and low-risk way to record important data and to resolve issues faster. Deployed on Trimble's field-proven GNSS handhelds — including the Trimble Juno® or Nomad® G series — the Municipal Reporter system allows field workers to accurately and efficiently document issues and receive tasks to resolve them. With the handheld's integrated GNSS and camera, location data and digital photographs can be embedded in the issue record, confirming exactly what field workers saw in the field before and after resolution, providing indisputable evidence for compliance reports or liability defense.
Issues sent wirelessly from the field are managed in the office with the Municipal Reporter Web service, where field workers can be tracked, assigned tasks or located in case of an emergency. The Municipal Reporter system provides a real-time view of field workers location so that the closest field worker can be deployed to resolve an urgent issue or a technician with the right skills and equipment can be sent to deal with a specific issue. This adds up to faster issue resolution and improved customer satisfaction.
The Municipal Reporter system provides an accurate and consistent data archive of issues, allowing city officials to generate reports and statistics on the number and types of issues reported. This information can be analyzed to visualize trends and identify opportunities for further improvements in responsiveness and efficiency.
The Municipal Reporter system is a simple and effective solution for the management of municipal issues, providing both field and office components for accurate recording and tracking of issues. Municipal Reporter increases productivity and improves worker safety, and provides a complete archive of issue data for analysis and decision making.
- Low cost and easy to deploy issue management system
- Scalable solution to manage field workforces of any size
- Improved customer satisfaction from faster response
- Increased worker productivity and accountability
- Improved worker safety
- Complete and consistent data capture on reported issues
- Data archive for analysis and compliance