Category: Vacancy

The Service Centre UAV Technician will be responsible for providing quality, cost effective repair and maintenance support services on our complete UAV product portfolio.

Quality Technical Support

• Identify and solve product problems by troubleshooting, installing programs, replacing circuit boards, soldering, electronic and mechanical adjustment of equipment and thoroughly discussing problems and solutions to customers.
• Complete job card for service/parts, ensuring a detailed ‘patient’ files are documented and kept ensuring every job is completed professionally and according to standards.
• Process jobs in accordance with priority of required completion.
• Liaise with clients on extraordinary costs, talking them through the problems and solutions identified, as well as highlighting any potential disruptions to the customer’s operations, and gaining their approval, before continuing with planned service.
• Conduct all repairs and maintenance according to manufacturer specifications to protect against the risks associated to a machine or equipment.
• Ensure quality objectives of resources, procedures, and standards used in the maintenance process are met by following quality control measures.
• Manage replacements and / or repair of DOA’s or faulty equipment under warranty repair via suppliers.
• Maintain knowledge on specialised product line (repairs/ service-bulletins/ tools/ spares), as well as uphold capabilities on non-specialised product lines.
• Build the UAV Service and Repair Business and offering for the OPTRON Service Centre.
• Constantly look for innovative ways / ideas to improve our UAV Service and Repair Business offerings.

Customer Service

• Respond to customer service and repair issues in a timely manner and resolve using the NCR methodology.
• Provide consistent, quality customer service by also closing out service requests with customer call backs and/or surveys to ensure satisfactory service delivery.
• Build credibility with customers by delivering on promises to the highest standards.
• Provide quality support to internal customers, helping to best serve external customers and promote the interests of the company.

General Administration

• Assist the Service Centre Manager (SC Manager) to maintain and keep track of stock levels by understanding the forecasting method and assisting with regular stock audits.
• Liaise with SC Manager on procurement needs.
• Continuously uphold general admin duties such as following up on orders, maintenance of the service centre instruments and keeping a neat and organized workspace.
• Provide detailed quotes indicating costs and planned repairs/maintenance.
• Verify creditworthiness of customer by following required internal procedures to ensure payment by customers.
• At all times uphold the relevant Health and Safety practices.

• Matric
• Technical degree or certification in related field would be advantageous. E.g.: Diploma or national certificate in electronics (light current)
• 3 years technical experience in electronic repair to components and/or circuitry.
• 3 years technical experience in Drone / UAV electronic repairs to components and/or circuitry.
• Proven experience as a Service Centre Technician in the Drone / UAV industry.
• Registered RMT and familiar with the SACAA regulations on the repairs and servicing of licensed UAV’s.
• Familiar with the regulations and adaptable to change depending on the set requirements from the SACAA
• Ability to troubleshoot, test, repair and service technical equipment (problem solving).
• Must be able to read and interpret measuring equipment.
• Fine motor skills/manual dexterity is required including pinching, pressing, rotating, using tweezers, delicate tool work, etc.
• Good near vision is required.
• Basic IT proficiency.
• Meticulous, precise and detail orientated.
• An advanced technical knowledge of TRIMBLE Geospatial products & services and/or surveying equipment.
• Ability to work independently.
• Understanding of industry/ applications/ solutions/ customer requirements.
• Valid unendorsed driver’s license and own transport.

The successful candidate must be able to align with the OPTRON core values as follows:

• Respect – have due regard for others & acknowledge our diversity.
• Integrity – doing the right thing, even when no-one is watching.
• Trust – have a firm belief in the reliability, truth and ability of others.
• Ownership – be accountable for our decisions and actions.
• Excellence – proudly committed to quality & success.
• Balance – work hard, play hard.

Market related remuneration and benefits.

To apply for this position, please complete the form below or send your detailed CV to hr@optron.com

Note:

• OPTRON will make appointments in line with their Employment Equity goals and targets.
• If you have not received a response to your application within 2 weeks of submitting your CV, you can assume that your application has not been successful.